w365 Privacy Policy

1. Introduction

w365 ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of every player who uses our online casino and sports betting services at w365.bid. This Privacy Policy ("Policy") describes how w365 collects, uses, stores, shares, and protects your personal information when you access or use our Platform, including all associated websites, mobile interfaces, and related services.

This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission of the Philippines. By registering an account on w365 or continuing to use our Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

If you do not agree with any part of this Policy, please discontinue your use of the w365 Platform and contact our support team to request account closure. This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy.

2. Personal Data We Collect

w365 collects only the personal data that is necessary to provide our services, comply with legal and regulatory obligations, and maintain the security and integrity of our Platform. The categories of personal data we collect include:

3. How We Collect Your Data

w365 collects your personal data through the following means:

• Direct interactions: When you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or participate in promotions on the w365 Platform.
• Automated technologies: As you navigate and interact with the w365 Platform, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies. See Section 7 for more details on our use of cookies.
• Third-party sources: We may receive personal data about you from identity verification service providers, payment processors (such as GCash and PayMaya), fraud prevention agencies, and regulatory databases, where permitted by applicable law.
• KYC and AML checks: As part of our regulatory compliance obligations, w365 may obtain data from credit reference agencies, sanctions screening databases, and politically exposed persons (PEP) lists.

4. How We Use Your Personal Data

w365 uses your personal data for the following purposes:

• Account management: To register, maintain, and administer your w365 account, including processing your login credentials and account preferences.
• Identity and age verification: To verify that you are at least 21 years of age and to confirm your identity in compliance with PAGCOR regulations and the Philippine Data Privacy Act.
• Payment processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods in Philippine Peso (PHP).
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, account takeovers, and other illegal or prohibited activities on the Platform.
• Regulatory compliance: To fulfil our obligations under applicable Philippine laws and regulations, including anti-money laundering (AML) requirements and PAGCOR licensing conditions.
• Responsible gaming: To monitor your gaming activity and identify patterns that may indicate problem gambling, and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance through our 24/7 Filipino support team.
• Service improvement: To analyse usage patterns, conduct research, and improve the features, performance, and content of the w365 Platform.
• Marketing communications: To send you promotional offers, bonus notifications, and news about w365, where you have provided your consent to receive such communications. You may opt out at any time.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, w365 processes your personal data on the following legal bases:

• Contractual necessity: Processing is necessary to perform our contract with you — specifically, to operate your w365 account, process transactions, and deliver the gaming services you have requested.
• Legal obligation: Processing is required to comply with applicable Philippine laws and regulations, including AML obligations, PAGCOR licensing requirements, and tax reporting duties.
• Legitimate interests: Processing is necessary for the legitimate interests of w365, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities, such as sending marketing communications or using non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing and Disclosure

w365 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis :

• Payment service providers: GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors require certain financial and identity data to process your deposits and withdrawals securely.
• Identity verification providers: Third-party KYC and AML service providers assist w365 in verifying your identity and screening against sanctions and PEP lists, as required by Philippine regulations.
• Technology and infrastructure providers: Cloud hosting, data storage, and platform infrastructure providers who process data on our behalf under strict data processing agreements that prohibit them from using your data for any other purpose.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine government agencies where disclosure is required by law, court order, or regulatory directive.
• Professional advisers: Lawyers, auditors, and accountants who require access to certain data in the course of providing professional services to w365, subject to strict confidentiality obligations.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the w365 business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties with whom w365 shares personal data are required to implement appropriate technical and organisational security measures and to process your data only for the specified, lawful purposes described in this Policy.

7. Cookies and Tracking Technologies

The w365 Platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and gather analytics data. The types of cookies we use include:

• Strictly necessary cookies: Essential for the Platform to function correctly. These include session authentication cookies that keep you logged in to your w365 account and security cookies that protect against cross-site request forgery. These cookies cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, display options, and game history to personalise your w365 experience across sessions.
• Analytics cookies: Help us understand how players interact with the w365 Platform by collecting aggregated, anonymised data on page visits, session duration, and feature usage. This data is used solely to improve our services.
• Responsible gaming cookies: Track session duration and gaming activity to support the delivery of responsible gaming tools, including session time reminders and reality checks.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the w365 Platform. w365 does not use third-party advertising or retargeting cookies.

8. Data Retention

w365 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. Our general retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR licensing requirements and AML regulations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act of the Philippines.
• Customer support communications: Retained for two (2) years from the date of the last interaction, or longer if required for ongoing dispute resolution.
• Technical and usage data: Retained for up to twelve (12) months in identifiable form, after which it is anonymised or deleted.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent, to demonstrate compliance.

When personal data is no longer required, w365 will securely delete or anonymise it in accordance with our data destruction procedures.

9. Data Security

w365 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the w365 Platform.
• AES-256 encryption for sensitive data stored at rest, including account credentials and financial information.
• Multi-factor authentication options for player accounts to prevent unauthorised access.
• Regular security audits, vulnerability assessments, and penetration testing conducted by qualified security professionals.
• Strict access controls ensuring that only authorised w365 personnel with a legitimate business need can access personal data.
• Comprehensive staff training on data privacy and security obligations under the Philippine Data Privacy Act.
• An incident response plan to detect, contain, and notify affected players and the National Privacy Commission of any personal data breach within the timeframes required by law.

While w365 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your w365 account credentials and for notifying us immediately if you suspect any unauthorised access to your account.

10. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by w365:

• Right to be informed: The right to know what personal data w365 collects about you, how it is used, and with whom it is shared — as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data that w365 holds about you, along with information about how it is processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data held by w365.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe that w365 has violated your data privacy rights.

To exercise any of the above rights, please contact our Data Privacy Officer at [email protected]. We will respond to all verified requests within thirty (30) calendar days. We may need to verify your identity before processing your request.

11. Children's Privacy

The w365 Platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations governing online gambling in the Philippines. w365 does not knowingly collect, use, or store personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the w365 Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms, including w365.

12. International Data Transfers

The w365 Platform primarily stores and processes personal data within the Republic of the Philippines. In certain circumstances, personal data may be transferred to, or accessed by, service providers located in other countries — for example, cloud infrastructure providers or identity verification services operating internationally.

Where such transfers occur, w365 ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to apply data protection standards equivalent to those required under the Philippine Data Privacy Act. w365 will not transfer your personal data to countries that do not provide an adequate level of data protection without your explicit consent or without implementing appropriate protective measures.

13. Updates to This Privacy Policy

w365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When material changes are made, we will notify registered players by posting a prominent notice on the w365 Platform and, where practicable, by sending a notification to your registered email address or mobile number.

The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically. Your continued use of the w365 Platform following the posting of any updated Policy constitutes your acceptance of the changes.

14. Contact Us and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or the way w365 handles your personal data, please contact our Data Privacy Officer:

w365 Data Privacy Officer
Email: [email protected]

We take all privacy complaints seriously and will acknowledge your complaint within five (5) business days and provide a full response within thirty (30) calendar days. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.